MyDigiRecords (MDR) is a patient-centric digital health records and care management platform founded in 2022 by Dr Saroj Gupta, a physician with decades of clinical experience across India and the United States. The platform was created to address a persistent and systemic gap in Indian healthcare: the absence of reliable, organised, and patient-owned medical records, which often leads to delayed diagnoses, medication errors, duplicated treatments, and avoidable health risks.

Dr Gupta’s motivation emerged from routine clinical encounters rather than technological ambition. Across both public and private healthcare settings, she observed that patients frequently arrived without accurate documentation of their medical history. Prescriptions were lost, damaged, or forgotten; medication names were recalled vaguely by colour or shape; vaccination records were scattered across paper files; and patients often consulted multiple providers without continuity of information. In a high-volume healthcare system where clinicians have limited time per patient, this fragmentation of information significantly compromises quality of care and patient safety.

Problem statement — fragmented health information in Indian healthcare

MyDigiRecords was designed as a patient-owned digital health companion rather than a hospital-centric information system. After nearly two years of research and development, the platform launched its consumer-facing application in August 2023 and entered the market in April 2024. The core objective was to enable individuals and families to securely store, organise, and actively use their health information across their lifetime.

At a functional level, MDR allows users to create and manage a comprehensive digital health profile. This includes uploading and organising prescriptions, laboratory reports, discharge summaries, and vaccination records; tracking medications with structured, persistent reminders; recording allergies and chronic conditions; and monitoring wellness data over time. Unlike generic cloud storage, MDR structures medical data in clinically meaningful categories, making it easier for both patients and providers to access relevant information quickly.

Design approach — family-centric and patient-owned systems

A defining design principle of MDR is its family-centric approach. Recognising that healthcare decisions in India are often made collectively, the platform enables a single user to manage health records for multiple family members—children, elderly parents, or dependents—through one account. Access is strictly permission-based, allowing users to grant or revoke visibility to caregivers or clinicians as needed, thereby balancing usability with data privacy and control.

MDR also incorporates smartphone-based health monitoring through features such as SmartVitals, which uses facial video analysis to estimate parameters like heart rate, respiratory rate, and blood pressure. While not positioned as a replacement for clinical diagnostics, these tools provide users with interim health insights between medical visits, support trend tracking, and help reduce anxiety through greater health awareness.

From a provider perspective, MDR has developed MDR Pro, a consent-driven interface that allows clinicians to view a longitudinal summary of a patient’s health history. This reduces repetitive questioning, improves clinical context, and supports continuity of care across visits and locations. The platform is currently recommended by clinicians across more than 20 partner hospitals and clinics in India, including a national-level institute, indicating early institutional acceptance.

Alignment with national digital health infrastructure

A critical aspect of MDR’s architecture is its alignment with the Government of India’s Ayushman Bharat Digital Mission (ABDM). The platform enables users to generate and manage their Ayushman Bharat Health Account (ABHA ID) within the app and link personal health records to the national digital health ecosystem. This integration lowers barriers to participation in public digital health infrastructure, particularly for users who may find government systems complex or inaccessible on their own.

As of 2024, MyDigiRecords supports over 40,000 users across India. Its impact is reflected not only in adoption metrics but in behavioural change—improved medication adherence, timely vaccinations, better-informed patient–doctor interactions, and reduced reliance on informal record-sharing methods such as messaging apps.

Implications for India’s healthcare system

From a broader policy and systems perspective, platforms like MDR have significant potential to strengthen India’s healthcare ecosystem. By improving health data continuity at the patient level, they can reduce avoidable medical errors, support faster and more accurate diagnoses, and ease the documentation burden on overstretched providers. At scale, patient-owned digital records can enhance the effectiveness of national health programmes, enable population-level insights (with appropriate safeguards), and support more equitable access to care.

As India advances its digital health infrastructure, MyDigiRecords demonstrates how clinically informed, user-centric technology can complement public systems, empower citizens, and shift healthcare from episodic treatment toward continuous, preventive, and coordinated care.